Frequently asked questions
If you already know what therapy you'd like to book, please click here to use our online booking form.
Note: Even though we have the online system you can still call, or email to book (any therapy).
Call: 01722 340364
Email: enquiries@therapy-centre.co.uk
Q: What therapies can I book online?
A: Sports Massage, Deep Tissue Massage, Sports Therapy and Movement Coaching, Swedish Massage, Hot Stone Massage, Manual Lymphatic Drainage, Indian Head Massage, Acupuncture, *Reiki and Energy Healing (*This therapy has it's own separate booking system)
Q: Can I book same day appointments using the online booking system?
A: Yes, although the system has a 2 hour cut-off period. If you require a short notice appointment (i.e. within 2 hours of the time you are looking to book in) then please call on 01722 340364, or email us at: enquiries@therapy-centre.co.uk. In this circumstance, just because the online system says there aren't appointments it doesn't mean we are full, instead we prefer to manually manage any short notice bookings.
Q: Can I book online using a gift voucher?
A: This depends on the practitioner. Certain appointments, usually the longer ones, require a deposit, however, a majority of appointments can be booked without paying one, so in this instance a gift voucher can be used.
Q: I notice that it's a separate system to book, is that right?
A: Yes, we have partnered with Cliniko a company that specialises in offering online booking systems to small businesses like us. We have chosen this route as we feel it offers the greatest level of security for your personal data.
Q: If I want to call, or email to book instead, is that still okay?
A: Yes of course. Please call 01722 340364 or email enquiries@therapy-centre.co.uk for any enquiries.
Q. What's your cancellation policy?
A. This varies from practitioner to practitioner, however, most will be accommodating for genuine short notice (within 48 hours) reasons for needing to reschedule. A genuine reason (within 48 hours) is basically any other one than a variation on 'I forgot', or 'I didn't write it down correctly'. In these instances where it is not a genuine reason, you are more than welcome to reschedule, but most practitioners will charge a cancellation fee of somewhere between 50%-100% of the appointment fee. Most practitioners do not charge a cancellation fee if you are rescheduling, or cancelling before the 48 hour threshold.