Our latest news on COVID-19

we are open!

Please call, email, text or book online.

Update on roadmap changes for 19th July 2021. For the foreseeable future all the Covid-secure measures mentioned below will remain in place.

Our Covid Secure receptionThe image shows our Covid Secure reception - looks pretty similar to before!

Things you need to know when coming to the centre for an appointment

  • Before you arrive you will have to complete a declaration and consent form
  • Please continue to wear a mask at all times when on the premises
  • Apologies if you are in a clinically 'very' vulnerable group, or living with someone in that group, we cannot see you
  • Unless required for advocacy, or guardianship please do not bring guests with you to the centre
  • A practitioner may ask to take your temperature upon arrival, if you have a fever the session will need to be rescheduled
  • Please travel light, if possible leave any extra baggage at home
  • Upon arrival you will have to use our hand sanitiser, and if necessary put on a complementary disposable face mask
  • We're not allowed to offer you refreshments, please bring your own water bottle
  • Our toilets are available to use but we have to clean them after each use, so please bear this in mind

How else are you being Covid-Secure?

Along with the measures mentioned above we have done the following:

  • Completed a thorough risk assessment and implemented changes where necessary including but not limited to;
  • Staggering appointment times across our 3 rooms
  • Rationed the different lengths of appointment available, to allow for staggered appointments
  • Reduced the amount of staff on site (as much as is practical)
  • Only allowing 1 client in reception at a time and cleaning it after every visitor
  • We will minimise the contact you have with door handles and other potential frequent touch surfaces
  • Treatment rooms will be cleaned after every appointment
  • Towels used in appointments will only be used for your session before being removed and washed
  • Pillowcases will be replaced after every appointment
  • Your practitioner will be wearing a face covering
  • The wider premises will be cleaned at the end of each day

You can also view our risk assessment and copies of our covid procedures here.

I have a gift voucher that expired during lockdown, what can I do?

We will continue to honour all vouchers, even if they expired during the lockdown period.

Do I really need to wear a face covering / mask?

Yes, they do not stop you getting the virus but they do stop you giving it to someone. As we are unable to be socially distant, it is a key infection control measure. Both you and your practitioner must wear them. If you refuse to wear a mask we cannot do the appointment. 

This information is accurate at time of publishing: 16:00 on 16.07.2021